Xtore™ Professional Storage

Troubleshooting

For Windows clients, if the administrator sets a single-byte language (code page) such as English or Multilingual, an error will occur when the client attempts to save double-byte files or folder names (e.g. Traditional Chinese) on the NAS server. Once saved, some of these files will not be able to be deleted. In this case, the system administrator must use the Server Configuration->Language Setup to change the code page to double-byte encoding, only then can the files be properly accessed and deleted.
In a non-RAID system there are no inherent safety measures, if any hard disk (except the primary one) is damaged, all data in that hard disk will be lost. You will have to shut down the server, remove the hard disk, replace it with a new one, and reboot. The system will register this hard disk as a new non-RAID hard disk. If the primary hard disk fails, the system will not be able to boot and you will need to send the server back to the manufacturer for repairs. All the data on the server will probably be lost.

In a RAID 0 system, the system will fail completely if one hard disk is damaged. Again, you will have to send the system back for repairs and all the data will be lost.

In a RAID 1 or RAID 5 system, the failure of any hard disk in the system will be reported on the Storage Managers System Information Status page. A notification will be sent to the system administrator, who will only need to remove the broken disk (without having to power down the system), and replace it with a new one. The system will automatically restore the data on the new hard disk and client access will not be compromised during the rebuild phase.
If you dont receive e-mail notifications from the server, go to the Storage Manager, System Information -> log -> System Log, and check the messages in the log. The following error messages refers to undelivered mail notifications:

1) Cannot resolve the host address:XXXXXX,Error Code:XXX This message indicates that the DNS server could not verify the SMTP server name you provided. This may be due to one of the following reasons: DNS entry error, DNS server powered down, incorrect domain name, and incorrect SMTP server.

2) Cannot connect to host:XXX (xxx.xxx.xxx.xxx) This message indicates that the system could not connect to the SMTP server, the possible reasons are: the network connection is broken, the SMTP server is unavailable, or the SMTP server rejected the message. Please contact the System Administrator or change your mailing path to the reserve mail server.

3) Mail server connection failed This message indicates that the SMTP server has timed out and did not responded within 30 seconds. Verify that the SMTP server is working properly.

4) Send mail error:XXX This message indicates an unknown mail error. Note the error code and contact the system manufacturers representative.

5) Cannot create socket resource This message indicates that the system has insufficient resources to execute the mail send operation. Reboot the server to correct the problem.
Web trap modules of Anti-Virus software may cause a situation where certain buttons on the Date/Time Page of the Quick Configuration module cannot be displayed. Disable the web trap and try again, or use a different terminal for the setup.
If a Windows/UNIX/Novell/Apple client cannot access the server, please confirm the following:

1) Check to see if the Network Setup in the Storage Manager is correctly configured.

2) If the NAS server has been added to a UNIX NIS domain, please confirm that the UNIX NIS server is still functioning normally.

3) Check to see if there are any hosts on the network using the same IP or server name as the NAS server. If there are, correct the situation as soon as possible.

4) When a Windows 2000 client cannot access privileged files, it could be because the client was logged in as a guest due to the wrong account name being entered when logging on to the NAS server. Please log out of the server and log in again.

5) Network Filer Plus will only allow a maximum of 512 clients to log onto the network at the same time. Users may have to wait a moment before trying to reconnect.

6) If users have added the NAS server into a Windows domain, please check that the Windows PDC is operating normally and the NAS server account still exists in the PDC. The system administrator can try to recreate the NAS server account in PDC and add the server into the Windows domain in Storage Manager.

7) If all the above settings are correct, please reboot the NAS server.
1) Check if the network settings of the NAS server are correct and make sure that the IP of the NAS server does not conflict with those of other servers on the LAN.

2) Make sure the Windows client has correctly installed/set up TCP/IP.

3) Make sure the NAS server and the client computer that runs Microsoft IE can be connected through physical network medium (e.g. hub, switch, etc.) and in the same subnet.

4) Make sure that the browser is IE 5.0 or above and it can connect to other servers in the network.

5) Try typing the server name of the NAS server in the address field of IE.

6) Try typing the IP address of the NAS server in the address field of IE.

7) Try restoring the IE settings to defaults and try again.

8) Try restarting the server.